Privacy Policy

At Onvay Labs we take your privacy seriously. This policy explains the personal information we collect or process, why we collect it, how we use and share it, and the choices and rights you have. In this policy, "personal information" means information that identifies you or that can reasonably be linked, directly or indirectly, to you.

Personal Information We Collect or Process

Depending on how you interact with us, we may collect or process the following categories of personal information:

• Contact details, including your name, billing and shipping address, phone number, and email address.
• Account information, including your username, password, security questions, and your preferences and settings.
• Transaction information, including items you view, add to your cart, purchase, return, or cancel.
• Communications, including any information you include in support enquiries or other messages you send us.
• Device information, including your browser type, IP address, unique identifiers, and network connection details.
• Usage information, including how and when you interact with or navigate the website.

Personal Information Sources

We collect personal information from the following sources:

• Directly from you, for example when you create an account, visit the website, make a purchase, or contact us.
• Automatically from your device, through tracking technologies, when you use our services.
• From service providers, meaning third parties we engage to provide technology or to process data on our behalf.

How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide and improve our services, including processing payments, fulfilling orders, remembering your preferences, sending account notifications, arranging shipping, and personalising your experience.
• For marketing and advertising, including sending promotional communications by email or post and showing you relevant online advertisements.
• For security and fraud prevention, including authenticating your account and detecting and investigating potentially fraudulent or malicious activity.
• To communicate with you, including providing customer support and maintaining our business relationship.
• For legal compliance, including responding to valid legal process, enforcing our terms, and protecting our rights and the rights of our users.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to the following:

• Vendors and other third parties who perform services on our behalf, such as IT, payment processing, analytics, and order fulfilment.
• Business and marketing partners, to provide advertising and promotional services.
• Third parties, when you direct us to share your information or otherwise consent to that disclosure.
• Our affiliates or others within our corporate group.
• Parties involved in a business transaction, such as a merger, acquisition, or bankruptcy, or where disclosure is required by law.

Third-Party Websites & Links

Our website may contain links to third party platforms. We are not responsible for the privacy or security of those sites, and the inclusion of a link does not imply that we endorse the content or the operators of those sites.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. If you believe that a child has provided us with their personal information, please contact us so that we can delete it.

Security & Retention of Your Information

No security measure is ever perfect or impenetrable, so we recommend that you do not use unsecured channels to send us sensitive information. How long we retain your personal information depends on a range of factors, such as whether we need it to maintain your account, provide our services, comply with our legal obligations, or resolve disputes.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights:

• Right to Access or Know: you may request access to the personal information we hold about you.
• Right to Delete: you may request that we delete the personal information we hold about you.
• Right to Correct: you may request that we correct inaccurate personal information.
• Right of Portability: you may receive a copy of your personal information and request that we transfer it to a third party.
• Communication Preferences: you may opt out of promotional emails at any time using the unsubscribe link in any email we send.

If you reside in the UK or the European Economic Area, you may also have the right to object to or restrict our processing of your personal information, and to withdraw your consent where we rely on consent as our legal basis for processing.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where we transfer personal information outside the EEA or the UK, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK instruments.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

Contact Us

If you have questions about our privacy practices, or if you would like to exercise any of your rights, please contact us at hello@onvaylabs.com. Onvay LTD is registered in England and Wales (company number 17224833).